This policy explains how cancellations and refunds work for services and products from BMT Creations Private Limited. Where a signed Proposal or agreement includes different terms, those terms apply.
1. Project work (apps, websites, custom software)
- Cancelled before work starts: the advance is refunded in full.
- Cancelled after work starts: we invoice for the work completed up to the cancellation date. Any part of the advance above that amount is refunded; otherwise the advance is retained against the work done.
- Completed and accepted milestones are not refundable.
2. Maintenance and hosting plans
You can cancel a plan at any time by emailing us. Cancellation takes effect at the end of the current paid period; fees already paid for that period are not refunded.
3. Apps and in-app subscriptions
Purchases and subscriptions made through Google Play are processed by Google and are subject to the Google Play refund policy. You can cancel a subscription anytime in the Google Play app under Payments & subscriptions.
4. Platforms we operate
Platforms run by BMT Creations (such as DentalXpert) publish their own refund and cancellation terms on their websites, which apply to purchases made there.
5. How to request a refund
Email contact@bmtcreations.in with your invoice number and the reason. We will respond within 3 business days. Approved refunds are paid to the original payment method within 7–10 business days.
6. Delivery
All our services and products are delivered digitally (online, by email, or through app stores). No physical goods are shipped.
7. Contact
BMT Creations Private Limited
CIN: U62020TZ2025PTC036958 · GSTIN: 33AAOCB1897P1ZW
Krishnagiri, Tamil Nadu, India
Email: contact@bmtcreations.in